your journey to data-driven growth starts here
Your CRM Partner in Indonesia
We are Indonesia’s first agency specialized in CRM, marketing automation, customer journeys design and multi-channel marketing. We run high performance data driven CRM operations that improve CLTV and drive recurring, sustainable revenue.
Stay ahead of the competition! Get connected and we start with a tailor-made plan.
Specialized CRM Services
Services that drive success in crm
CRM Strategy
Helping to build your CRM strategy using A direct approach to build on new and current customer relationships.
Marketing Automation
Streamline your marketing process, automate workflows and routine marketing tasks including email marketing, database marketing and reporting.
Multi Channel Marketing
Use the best combination of channels to reach your customers. Cost efficient and Fast: WhatsApp, push notifications, emails, and SMS.
Solution Architecture
We guide you in choosing the right CRM platform or how you can optimize your existing system and integrate your data along with best practices and tailored strategies.
Customer Journey Design
Setting up tailored customer journeys across email, mobile and more from initial engagement to conversion, leading to increased loyalty and repeat business.
Database Marketing
Organize your marketing database, creating useful segments and preparing audience to follow up directly in your campaigns
About Us
WHY ARE WE YOUR SERIOUS CRM PARTNER
Our Vision on CRM
Consumers seek personalized communications in every shopping experience and brand interaction. In today’s competitive market, organizations must stay relevant, build trust, and retain customers throughout the customer journey. Personalization and marketing automation help scale interactions seamlessly.
We enable brands to deliver automated customer experiences that boost revenue and efficiencies through marketing automation. With our customer-centric campaigns across all marketing channels, we drive intelligent customer engagement and conversions.
Our Mission
CRM technology does not have to be expensive and complex. Great innovations can be made from existing resources and creativity. We are happy to help with whether you are a major corporation, a medium-sized enterprise or a startup, with an innovative mindset and the right strategy we believe that every company has the potential to be successful with CRM.
Who we are
We’re an independent CRM agency that combines data, insight, and strategy with talent, personality, and technique to deliver fantastic results. We believe can contribute to the development of the Indonesia’s MarTech industry using our global experience.
Projects
PRoved our skills in multiple industries
Cosmetics (B2C)
Mapped out a CRM master plan for a cosmetics brand with sustainable use cases: lead generation, customer journeys, marketing automations, and multi-channel messages in 6 months.
Travel (B2C)
For a travel agency we ensured customers received the best experience possible, by creating automations to respond to all customer feedback within 24 hours in a period of two months. Made sure our customers to know their feedback is appreciated and valued with an automated CSAT flow. This project was designed, built, tested and optimized in a period of 4 months.
Automotive (B2C)
Within 9 months, we designed 8 customer journey engagement flows with at least one innovative feature that sets them apart from other journeys flows each covering a specific market segment. We created new innovations in journeys based on analysing and combining multiple data sources and looking for specific patterns in behaviour.
Media (B2B)
Improved email marketing performance, and increased the click-through rate for a from our emails by 10% in 4 months for a media company. This goal is achieved by optimizing emails with better design and targeted content.
Transportation (B2B)
Created processes and standards that ensure the accuracy of data in a period of 6 months. This involved developing naming conventions, sql queries, views, tables and stored procedures for assessing and verifying data sources. Worked with teams using our databases to ensure procedures meet everyone’s needs.
Restaurants and Food Services (B2C)
We improved the customer engagement strategy for a FMCG company in 4 months using efficient marketing automation, optimized testing plans, and continuously monitored performance metrics to improve campaign delivery speed.
